We are here to help

Email us directly, browse common questions below, or submit a detailed support request from inside your Vuuv account.

Typical response time: within 24 hours

Quick answers to common questions

Connect an Amazon seller account

Go to the Amazon page inside Vuuv and click Connect Seller Central. You will be redirected to Amazon to authorize Vuuv to read your financial data through the Selling Partner API. After authorizing, you are redirected back to Vuuv and a full backfill of your recent financial events begins automatically.

Disconnect an Amazon seller account

Open the Amazon page inside Vuuv, click the three-dot menu on the connected account, and choose Disconnect. This revokes your refresh token, deletes the tokens from our server-only Firestore collection, and removes all synced Amazon data associated with that connection. You can also revoke authorization at any time from Amazon Seller Central under Apps and Services.

Connect your bank through Plaid

Go to Banking inside Vuuv and click Connect Bank. Plaid walks you through signing in to your bank securely. Vuuv never sees your bank password. Once connected, transactions sync automatically and you can review and approve them from the Banking page.

GPS mileage tracking is not working

GPS tracking requires the Vuuv mobile app on iOS or Android and Always location permission. Open the Mileage screen, tap Settings, and confirm that location permission is set to Always. Background location is required so Vuuv can detect trips when the app is closed.

Generate a Schedule C, Schedule E, or year-end tax packet

Go to Reports inside Vuuv, pick the report you need, select the tax year, and click Generate. The year-end tax packet combines Schedule C, Schedule E, depreciation schedule, mileage log, and audit trail into a single PDF your CPA can file from directly.

Cancel your subscription or delete your account

To cancel, go to Settings inside Vuuv and click Manage Subscription. Your plan stays active until the end of the billing period. To delete your account and all associated data, email us at [email protected] and we will process the deletion within 72 hours in accordance with our privacy policy.

Still need help?

Send us an email and we will get back to you within 24 hours on business days. Include your account email, a description of the issue, and any screenshots that help.

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